Interra Connect

Interra Connect is telephone banking that enables members to perform over the telephone transactions without the need to visit a branch or ATM.

You may recognize Terra as our online chat assistant. She’s done such a great job chatting with our online users, that she has been promoted to assist our members with phone banking as well.
 

Terra allows for:

• Improved efficiency for routine calls and questions while more in-depth conversations can be completed by our representatives.
• Speaking your needs rather than relying on touchtone phone. For example, need to know Interra’s routing number? Just say, “routing number” and the information will be provided.
• 24/7 availability and member support. Interra’s commitment to providing human-centered member service remains unchanged. While Terra can assist you, she does not replace our service representatives. You have access to our knowledgeable and friendly support team. But we promise Terra is friendly and here to help you, too.

Interra Connect has functions that allow for voice activation hosted by Interra’s virtual assistant, Terra.

1. Call Interra Connect at 574.534.2506 or 888.432.2848.
2. Speak your phone banking needs by saying statements such as “Phone Banking”, “Balance” or “Transfer” to begin your phone banking transaction.
3. Follow the prompts to complete your phone banking. It’s that easy!
4. The first time calling into Interra Connect, you’ll need to follow the set-up prompts to verify your member number, identity and develop your NEW 4 digit PIN.

You can easily access your account information 24 hours a day simply by using your phone.

• Check balances
• Make transfers
• Find out loan information and payment due dates
• Listen to recent account activity
• Make withdrawals
• And more!